Support

How can we help?

Welcome to Anamnesis Support. If you have a question, run into an issue, or just want to share feedback, we're here to help.

Contact

Didn't find what you're looking for? Reach out to us directly:

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Brishtan Filipp

We aim to respond within a few business days.

Frequently asked questions

How do I add a new health record?

Tap the "+" button on the Health Records screen and choose how you'd like to add it: take a photo, scan a document, choose a file, pick from your photo library, or enter the details manually.

What types of records can I organize?

Anamnesis supports six categories: Doctor Report, Lab Results, Imaging, Discharge Summary, Prescriptions, and Other.

How does document processing work?

When you add a scanned document or photo, Anamnesis reads the text automatically and sorts it into the right category. This uses AI to extract text - your data is never used to train AI models and is not permanently stored on any external servers.

Can I edit or delete a record?

Yes. Open any record and tap the edit icon to update its category, title, or date, or tap the trash icon to delete it.

Can I add multiple documents to one record?

Yes - you can attach multiple documents to a single health record.

Where is my data stored?

Your health records are stored locally on your device. Documents are sent for processing only when you add them, and record text is sent only when you use AI Chat - neither is permanently stored on external servers.

How do I search my records?

Use the search bar at the top of the Health Records screen to search by title or by the text content of your documents.

What is Anamnesis Plus?

Anamnesis Plus is an optional auto-renewing subscription that unlocks unlimited document scans and access to AI Chat. It's available as a monthly plan (with an optional 3-day free trial) or a yearly plan. See our Terms of Use for full subscription terms.

How many free document scans do I get?

You can scan or import up to 10 documents for free. After that, scanning additional documents requires an Anamnesis Plus subscription. Your remaining free scans are shown at the bottom of the Health Records screen.

How do I cancel my subscription or turn off auto-renewal?

Open the Settings app on your device, tap your name, tap Subscriptions, select Anamnesis Plus, and turn off auto-renewal - do this at least 24 hours before your current period ends to avoid being charged again.

How do I restore a subscription I already purchased?

Open Anamnesis, go to the Settings tab, and tap Restore Purchases. This restores any active Anamnesis Plus subscription associated with your Apple ID.

I was charged but Anamnesis Plus isn't unlocked, or I want a refund.

All payments are handled by Apple, not by us. Please contact Apple Support (reportaproblem.apple.com) for billing issues or refund requests. If Anamnesis Plus still doesn't unlock after a successful purchase, try Restore Purchases in Settings, and contact us if the issue continues.

What is AI Chat?

AI Chat lets you ask natural-language questions about your health records (for example, "What was prescribed in my most recent visit?"). To answer your question - together with the structured information, the text recognized from your documents, and any notes you've added to your records - is securely sent to our backend, which uses our AI processing partner (Amazon Web Services - Amazon Bedrock) to generate a response. Document images and files themselves are not sent. This data is not used to train AI models and is not permanently stored on any external servers. See our Privacy Policy for details.

Is AI Chat medical advice?

No. AI Chat is an organizational tool and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider about any medical condition.